Refund policy
All products available from Precision Hygiene Ltd T/a Spoonshine via our Site are specifically designed for use within commercial settings rather than domestic / household environments, we consider all sales / transactions to be of a business-to-business nature and therefore exempt from consumer distance selling regulations.
SPOONSHINE GLASS / CUTLERY POLISHERS – RENTED
By adding one of the below rental products to your basket and completing the online check-out process via our website (www.spoonshine.co.uk) you are agreeing to the following terms and conditions. Please ensure that you have read these in full and understood them before placing your order and making payment, you will be asked to confirm this before you check out:
3 MONTH TERM
Once payment for your order has been made, your order has been processed and delivery confirmed in writing by a member of the Spoonshine team it cannot be cancelled.
You may return the equipment before your 3 month rental term has expired but no refund will be available for the balance remaining or any applicable delivery charges.
6 MONTH TERM
Once payment for your order has been made, your order has been processed and delivery confirmed in writing by a member of the Spoonshine team it cannot be cancelled.
You may return the equipment before your 6 month rental term has expired but no refund will be available for the balance remaining or any applicable delivery charges.
9 MONTHS+
Once payment for your order has been made, your order has been processed and delivery confirmed in writing by a member of the Spoonshine team it cannot be cancelled.
Notice to terminate your rental agreement can be given from the start of your seventh contracted month, there is a three month notice period.
Notice will only be accepted in hard copy, we do not accept notice by email. Notice must be on letter headed paper and signed by a Director or Manager with the authority to do so.
Your notice period will start from the date we receive your letter of notice and we will arrange to collect the equipment as soon after the notice period terminates as we are able.
You may return the equipment before the notice period terminates but the full notice period will still be chargeable – please confirm your acceptance of this term in your letter of notice.
Preventative maintenance visits will not be scheduled during your notice period, polishing granulate and response to trouble calls will still be provided upon request.
You reserve the right to cancel your notice period should you wish to retain the equipment. A further three months’ notice will again be required should you wish to cancel the contract after voiding the original notice notification.
Please send your notice to the following address:
Precision Hygiene Ltd
Unit 4, Millwood Business Park
Collect Way
Newton Abbot
TQ12 4PH
A final invoice for your notice period will be sent when the notice period is activated, once payment has been received for the notice period and any and all outstanding invoices the equipment will be collected, your contract terminated and your account will be closed.
SPOONSHINE GLASS / CUTLERY POLISHERS – PURCHASED
Notification of a return must be given in writing and authorised by either the Managing Director or the Sales Office Manager prior to return with reason stated for such a return.
Non-authorised returns will not be credited.
Only returns of new, unused equipment in the original packaging will be considered.
If authorised all returns will be subject to a restocking charge, this will be between 20-50% and will be confirmed once your return has been accepted. This charge covers inspection, quality assurance checks and re-warehousing.
Specialist, bespoke and made to order items cannot be cancelled once the order has been placed and will not be accepted for return.
Precision Hygiene Ltd T/a Spoonshine accepts no liability for orders placed in error and advises that if you are unsure of your specific requirements, you contact a member of the team to confirm before placing an order.
No items will be eligible for return 7 days after the date of delivery.
SPOONSHINE CONSUMABLES
Orders for consumables and accessories, including but not limited to polishing granulate, baskets, stands, glass polisher brushes and spare parts, cannot be cancelled once the order has been placed and will not be accepted for return.
Should an error be made when processing your order and you are supplied with an incorrect item Precision Hygiene Ltd T/a Spoonshine will arrange return carriage of the item within 2-4 working days.
Once it has been confirmed that the incorrect item was supplied, the correct item will be provided at no extra charge, within 2-4 workings days.
Precision Hygiene Ltd T/a Spoonshine accepts no liability for orders placed in error and advises that if you are unsure of your specific requirements, you contact a member of the team to confirm before placing an order.